Data Deletion Request
Project Lens respects your privacy and data rights. You can request deletion of your personal user data or your entire account including all associated users.
Note: An Account can have multiple Users. If you're an Admin, you can delete the entire account. Otherwise, you can only delete your personal user data.
User Deletion:
- • Your personal information
- • Your login credentials
- • Your activity logs
Account Deletion:
- • All users in the account
- • All project data
- • Payment information
- • Organization settings
- • Anonymized usage statistics
- • Legal compliance records (7 years)
- • Transaction logs (as required by law)
- • De-identified bug reports
- • Request verified within 24 hours
- • Data deletion within 1-5 business days
- • Email confirmation sent
- • Backups purged within 30 days
How to Request Data Deletion
Choose deletion type
Select whether to delete just your user data or the entire account (Admin only).
Verification
We'll send a verification email to confirm your identity and the deletion request.
Processing
Your data will be deleted within 1-5 business days, with confirmation sent to your email.
Alternative: Contact Support
If you prefer, you can also request account deletion by emailing our support team directly.
Frequently Asked Questions
Can I recover my data after deletion?
No, data deletion is permanent and cannot be reversed. We recommend exporting any important data before requesting deletion.
What's the difference between User and Account deletion?
User deletion removes only your personal data and access. Account deletion removes the entire organization including all users, projects, and settings. Only Admins can delete accounts.
What about shared projects?
For user deletion, content you created will be anonymized but projects remain. For account deletion, all projects are permanently removed.
Will I receive a refund?
Refunds are handled according to our Terms of Service. Please contact support for specific refund inquiries.
Latest from Our Blog
Tips, insights, and best practices to help contractors succeed
